I'm ready to work! How do we start?


I'd love to work with you! Fill out my client intake form here, and schedule a complimentary 15 minute call. During our call, we will see if I'm a good fit for your branding needs.




What do you need from me?


  • Homework - You'll complete a questionnaire and a Pinterest assignment.
  • Content - If you're requesting a web design, you'll be preparing text and sending over professional photos that are both needed.
  • Communication - We'll be in touch throughout the branding process.




Is a deposit required?


A deposit is required for all projects. The payment is 50/25/25.

  • Deposits are 50% of the total cost, and are due on the day you book to reserve a start date.
  • 25% of the total cost is due on the start date of your branding project, which is usually 1 to 2 months from the day you book.
  • The remaining 25% is due upon the estimated completion date of your project.




What will the turnaround time be on my project?


Turnaround times can be anywhere from 3 to 10 weeks depending on the project type. We will discuss estimated completion times and deadlines for deliverables before we begin.




How will we communicate during my project?


I prefer email. There are so many changes that take place during the process, and I can keep tabs on it all in a simple email thread. However, if we need to schedule a time to chat, I write things down too. :-)




Will I be able to make updates to my site once completed?


Once the design is complete, I transfer the web design over to you so you have full control. We will complete a one-hour "how-to" session. If you ever need updates or a website revamp in the future, and you feel that the revisions are a little too complex, I can give you a custom quote based on the changes that need to be made.




How many drafts and revisions do I receive?


While in the creative process, three rounds of revisions are allowed for every project. After the included revisions, additional revisions will be based on my hourly rate of $150/hr.




What formats will I receive for my deliverables?


Logos are delivered in JPEG, PNG, PDF & EPS formats. Social media graphics are provided as JPEG or PNG, and are formatted and sized properly for posting. Collateral is designed with the necessary sizing and bleed room for print jobs.




Do you print?


I do not print any projects. However, I do provide items print-ready. I have found this to be beneficial, as you can print as many quantities as you need, at your convenience. If you need help finding a print company, I can assist. If your preferred printing company has special instructions for their print jobs, please let me know before we begin design work.




We're in the middle of my project. Can I cancel?


Oh no! Deposits are non-refundable. If we have started design work for your brand, I will review the work that has been completed so far, and you will be invoiced at my hourly rate of $150/hr.




I don't think you offer what I'm looking for... or do you?


I provide design work many for many projects that aren't listed on my site. If it can be designed, it can most likely be done! Please let me know what you're looking for, and I can offer you with a custom quote based on my hourly rate of $150/hr. All projects require a $900 minimum.





© 2020 Briana White Creative

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